1. Information We May Collect

• Contact Information: name, phone number, email address, mailing address
• Project or Inquiry Information: details you provide about your project, interests, or service request
• Website Usage Information: IP address, browser type, device type, pages visited, and general analytics data
• SMS Consent Records: date, time, method of consent, source form/page, and related opt-in/opt-out records

   2. How We Use Your Information

• Respond to your inquiries and provide requested information
• Communicate with you regarding our services, appointments, estimates, design discussions, customer support, and account-related matters
• Send you text messages you have expressly consented to receive
• Provide marketing or promotional messages
• Improve our website, services, and customer experience
• Maintain business records, compliance documentation, and fraud prevention measures
• Comply with legal obligations and enforce our policies

   3. SMS/Text Messaging Use

   If you opt in to receive SMS messages from us, we may send you messages related to:

• Appointment scheduling and reminders
• Project updates
• Customer service communications
• Requested information about our services
• Marketing or promotional offers
• Messaging Opt-in/Opt-out Flow: the user agrees they are opting in to SMS communications and may opt-out at any time
• Message frequency may vary. Message and data rates may apply.
  
  

   You can opt out of SMS messages at any time by replying STOP to any message. For help, reply HELP or contact us at
   210-845-9835 or reichner@hillcountrycedarhomes.com

   4. Consent for SMS Communications

   We send SMS messages only to individuals who have provided the appropriate consent through a valid opt-in method, such     as a website form, written request, text keyword, or other compliant consent process. Consent to receive text messages is       not a condition of purchase. Where required for marketing messages, we obtain the level of consent required by applicable
   law before sending promotional texts.

   5. How We Share Information

   We do not sell your personal information.

   We may share your information only as reasonably necessary with:

• Service providers that help us operate our website, CRM, communications systems, hosting, analytics, and messaging platforms
• Professional advisors such as legal, accounting, or insurance advisors
• Government authorities or other parties when required by law, subpoena, court order, or to protect our rights and safety
• A successor entity in the event of a merger, acquisition, or sale of assets

   No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Text messaging opt-in data and consent will not be sold, shared, or disclosed to any third party for that third party’s marketing or promotional purposes.

   6. Data Retention

   We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy,
i   including customer service, business operations, legal compliance, dispute resolution, and enforcement of our agreements.     We may retain SMS consent and opt-out records as needed to demonstrate compliance.

   7. Data Security

   We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from       unauthorized access, use, alteration, or disclosure. However, no method of internet transmission or electronic storage is
   completely secure, and we cannot guarantee absolute security.

   8. Your Choices

   You may:

• Opt out of marketing emails by using the unsubscribe link, if applicable
• Opt out of text messages at any time by replying STOP
• Request updates or corrections to your contact information by contacting us
• Request information about our privacy practices by contacting us using the information below

   9. Cookies and Analytics

   Our website and CRM system may use cookies, analytics tools, and similar technologies to understand website usage,
   improve performance, and enhance user experience. These tools may collect information such as browser type, device
   identifiers, and pages visited. You may adjust your browser settings to manage cookies.

   10. Third-Party Links

   Our website may contain links to third-party websites. We are not responsible for the privacy, security, or content practices of those  third-     party sites.

   11. Children’s Privacy

  Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

   12. Changes to This Privacy Policy

   We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date. Your 
   continued use of our website or communications after changes are posted constitutes acceptance of the updated policy.

   13. Contact Us

   If you have questions about this Privacy Policy or our privacy practices, please contact us:

   Hill Country Cedar Homes, LLC
  32122 Mustang Hill
   Bulverde, Texas 78163
   210-845-9835
   reichner@hillcountrycedarhomes.com
   www.hillcountrycedarhomes.com